Terms & Conditions for Smartworld Kenya

1 General Information

The information provided on our Website is for general informational purposes only. We strive to ensure the accuracy of all information, but we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on this Website is provided “as is,” with no guarantee of completeness, accuracy, timeliness, or results obtained.

2 Pricing

All prices displayed on our Website or in our store are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without prior notice due to global currency rates, supplier adjustments, or market fluctuations. We reserve the right to adjust catalog pricing at our discretion.

3 Warranty Terms & Service Guidelines

• Manufacturer Warranty: Any warranty is provided directly by the product manufacturer (e.g. Apple, Samsung) unless stated otherwise. In case of defects, repairs are handled by the manufacturer’s authorized service center or official partners.
• Warranty Confirmation: Before purchasing, customers are advised to confirm whether their product includes a local warranty. Not all products come with warranty, and select items are sold on an “as is” basis.
• Return Policy (24-Hour Window): We accept returns only within 24 hours of purchase, and the product must be verifiably faulty from factory delivery. Non-faulty products or products returned after 24 hours will not be accepted.
• Warranty Limitations: Warranties strictly do not cover hardware or physical damages, including screen breakage, liquid ingress/water damage, drops, power surges, or other user-induced issues.
• No Cash Refunds: We do not issue cash refunds for items under warranty. Defective products under active warranty are subject to repair or replacement by the authorized manufacturer service center.
• Warranty Registration: It is the customer’s responsibility to register the product with the manufacturer’s portal where required.
• Accessories: No warranty is provided for accessories, including but not limited to charging cables, power adapters, earphones, and cases.
• Service Center Assistance: If you are unable to reach the manufacturer’s service center directly, we can assist in delivering the product on your behalf. This process takes between 7 and 30 days depending on official service timelines.

4 Orders and Payments

By placing an order through our Website or in-store, you agree to provide accurate and complete contact information. We reserve the right to refuse or cancel any order for reasons including inventory availability, pricing errors, or suspected fraudulent activity. Payment must be made in full at the time of purchase unless enrolled in the “Lipa Polepole” installment plan.

5 Shipping and Delivery

We aim to deliver products within agreed timelines (25-minute express in Nairobi CBD, 2 hours within Nairobi environs, 48 hours maximum countrywide via G4S / Fargo Courier). Delivery times are estimates. We are not liable for delays caused by third-party logistics or unforeseen events.

6 Repairs and Diagnostic Services

Repair services are subject to parts availability and may require diagnostic fees. We are not responsible for data loss during repairs, and customers are advised to perform a full device backup prior to submission.

7 Lipa Polepole Installment Plan

Our “Lipa Polepole” installment payment plan is subject to eligibility criteria and separate agreement terms provided at the time of application. Failure to meet payment obligations may result in late fees or device repossession as per contract terms.

8 Limitation of Liability & Governing Law

To the fullest extent permitted by law, Smartworld Kenya shall not be liable for any indirect, incidental, or consequential damages. Total liability for any claim shall not exceed the amount paid for the product in question. These Terms are governed exclusively by the laws of the Republic of Kenya, with jurisdiction in Nairobi courts.