Store Policies & Legal
Express Logistics
Delivery & Shipping Policy
Fast, secure doorstep delivery across Nairobi CBD, Nairobi suburbs, and countrywide parcel dispatch.
1 Nationwide Delivery Coverage
At Smartworld Kenya, we partner with reliable express riders in Nairobi and verified courier services (G4S Kenya, Fargo Courier) for regional orders to guarantee fast, insured, and trackable deliveries across all 47 counties.
2 Delivery Rates & Timeframes
| Destination | Estimated Time | Standard Rate | Payment Method |
|---|---|---|---|
| In-Store Pickup | Instant | FREE | Cash / M-Pesa / Card in-store |
| Nairobi CBD | 25 Minutes | Ksh 300 | M-Pesa STK / Cash on Delivery |
| Nairobi Suburbs | 2 Hours | Ksh 300 - 500 | M-Pesa STK / Cash on Delivery |
| Outside Nairobi (Countrywide) | 48 Hours Max | Ksh 500 | M-Pesa / Card prior to courier dispatch |
3 Free In-Store Collection
Customers can choose to collect their ordered devices free of charge at our main CBD flagship shop:
Smartworld Kenya Store Locations
1. Bihi Towers: Ground Floor G8, Moi Avenue.
2. Norwich Union: 7th Flr, Room 1, Mama Ngina St.
3. Kimathi House: 2nd Flr, 207, Room 4.
Opening Hours: Monday - Saturday (9:00am - 7:00pm) • Sunday: 10:00am - 4:30pm
Sales: 0729 552222 | Repairs: 0729 552222 | Email: sales@smartworldkenya.com