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Smartworld promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number to Track your Order for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at 0718 794014 or Send us email by clicking Contact Us.
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.
Thanks for stopping by! All you need to know about our delivery times can be found right on this page:
Credit/Debit Card
Directly pay with your card
Pay cash at your doorstep
Pay With Mpesa or Paypal
Pick your item from one the locations below:
Shopping on Smartworld is easy! Once you have found the product you want to buy, just follow the steps below:
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at 0718 794 014 or Send us email by clicking Contact Us