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Shipping or Delivery Policy

Smartworld promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Tracking my Order

You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number to Track your Order for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at 0718 794014 or Send us email by clicking Contact Us.

Please Note

You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.

Delivery Times

Thanks for stopping by! All you need to know about our delivery times can be found right on this page:

  1. The delivery time starts from the minute you place your order to the hour one of our delivery associates makes a first attempt to deliver to you.
  2. For an order with both Smartworld Express and non Smartworld Express items, the delivery time will be that of the non Smartworld Express item.
  3. Business days are from Monday to Friday, and do not include weekends or public holidays. For example a Smartworld Express order placed on Monday for Nakuru will arrive between 3 to 4 Hours. The same order placed on Friday would arrive in the morning of Saturday.

Your different payment options

Credit/Debit Card

Directly pay with your card

  1. Easy and safe payment
  2. Fast and direct with your bank account
  3. No cash required
Pay on Delivery

Pay cash at your doorstep

  1. No risk for you, shop like a store, but at home!
  2. You don't like it, give it back and pay nothing
Mobile Money

Pay With Mpesa or Paypal

  1. No risk for you, shop like a store, but at home!
  2. You don't like it, give it back and pay nothing

Pickup Locations

Pick your item from one the locations below: 

  1. Bihi Towers, 4th Floor, RM 2, Nairobi
  2. Kimathi House, 2nd Floor, RM 207/4, Nairobi
  3. Busia
  4. Kitale
  5. Mombasa
  6. Voi
  7. Embu
  8. Kakamega
  9. Kisumu
  10. Eldoret
  11. Kitui
  12. Nyeri
  13. Nakuru

How do I place an order?

Shopping on Smartworld is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'buy now', to add this product to your cart,
  • Click on 'cart' in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on 'Confirm order' to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. For any inquiries contact our Customer Service Call Center at 0718 794 014 or Send us email by clicking Contact Us